Returns & Exchanges

REFUNDS AND EXCHANGES

All of our products are handmade in small batches to ensure the highest quality product we can make.  However, if you are unhappy with any of our products we will be happy to refund or exchange them for you. In the event of an exchange, please contact us to let us know the details of your exchange request. Please send all refunds and exchanges to the address below.  You will be responsible for all return shipping costs. 

Rocky Top Soap Shop
Attn: Returns
P.O. Box 192
Frankfort, ME, 04438


DAMAGED PACKAGES

We do our best to pack all orders securely, to ensure that they arrive safely to their destinations.  However, if your products arrive damaged, please contact us as soon as possible.  Each case will be handles on a case by case basis.  Resolutions may include full or partial refunds or replacements for the damaged product. 


SHIPPING ERRORS

We are all human, and mistakes happen.  If we accidentally send your package to the incorrect address, or you receive an incorrect order, please contact us immediately. We will ship out a replacement order as soon as possible to the correct address.  If you, the customer, makes an error in providing the correct address, you will be responsible for additional shipping costs.